Question 1

Returns & Exchanges

Accepted Answer

Return and Exchange Policy
At besoselfish.com, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied with your purchase, we offer a straightforward return and exchange policy to make your shopping experience as seamless as possible.

Returns:
 • You may return unused and unopened products within 7 days of the purchase date for a full refund.
 • To initiate a return, please contact our customer service team at info@besoselfish.com with your order number and reason for the return.
 • Once your return is approved, you will be provided with a prepaid shipping label for the return shipment.

Exchanges:
 • If you received a damaged or defective item, we will happily exchange it for the same product. Please contact our customer service team within 5 days of receiving your order to arrange an exchange.
 • Exchanges for different products or scents are not accepted at this time.

Conditions:
 • All returned or exchanged items must be in their original packaging and unused/unopened.
 • We reserve the right to refuse returns or exchanges if the product is not in its original condition or does not meet our return policy criteria.
 • Shipping fees are non-refundable unless the return is due to a mistake on our part.

Refunds:
 • Refunds will be issued to the original payment method within 3-10 business days of receiving the returned items.
 • Please note that it may take additional time for your bank or credit card company to process the refund.

Customer Satisfaction:
 • Your satisfaction is our top priority. If you have any questions or concerns regarding your purchase or our return/exchange policy, please don't hesitate to contact us. Our dedicated customer service team is here to assist you. info@besoselfish.com

Policy Updates:
 • We reserve the right to update our return and exchange policy at any time. Any changes will be posted on this page.
By making a purchase from besoselfish.com, you agree to abide by the terms of this return and exchange policy.

Question 2

Shipping & Delivery policies

Accepted Answer

Shipping Policy
At besoselfish.com, we are dedicated to providing prompt and reliable shipping services for all your bath and body product needs. Our shipping policy is designed to ensure a seamless shopping experience while upholding our commitment to excellence, responsibility, and customer satisfaction.

Order Processing:
 • Orders are typically processed and shipped within 1-3 business days after payment confirmation.
 • Please note that orders placed on weekends or holidays will be processed on the following business day.

Shipping Methods and Rates:
 • We offer standard discounted shipping via UPS for all domestic and international orders.
 • Shipping rates are calculated based on the weight of your order and the destination address.
 • You will be provided with shipping options and their respective rates during the checkout process.

Estimated Delivery Times:
 • Domestic orders typically arrive within 3-7 business days after shipment.
 • International orders may take longer to arrive, depending on the destination country and customs clearance processes.

Order Tracking:
 • Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number.
 • You can track the status of your shipment using the provided tracking number through our website or the carrier's online tracking portal.

Shipping Restrictions:
 • Some products may be subject to shipping restrictions due to their contents or destination regulations. Please refer to individual product pages for any applicable restrictions.
 • We do not ship to P.O. boxes at this time. Please provide a physical address for delivery.

Shipping Insurance:
 • In the rare event that your order is lost or damaged during shipment, please contact our customer service team for assistance. info@besoselfish.com

International Shipping:
 • International customers are responsible for any customs duties, taxes, or import fees imposed by their respective countries.
 • We are not responsible for delays or additional charges incurred during customs clearance.

Customer Support:
 • If you have any questions or concerns regarding your order or our shipping policy, please don't hesitate to contact our customer service team. We are here to assist you every step of the way. info@besoselfish.com

Policy Updates:
 • We reserve the right to update our shipping policy at any time. Any changes will be posted on this page.

By placing an order with besoselfish.com, you agree to abide by the terms of this shipping policy.

Question 3

Customized RESET Box

Accepted Answer

* If you want to customize your gift box, please contact us at besoselfish@gmail.com.

Question 4

Candle Care Instructions

Accepted Answer

To ensure optimal performance and longevity of your candle, please follow these essential care instructions:
1. Trim the Wick:
 • Before each lighting, trim the wick to approximately ¼ inch in length. This helps to prevent excessive smoking and ensures a clean, even burn. Dispose of any trimmed wick fragments properly, away from the wax.
2. Remove Wick "Cauliflower":
 • During extended burning periods, a "cauliflower" may form at the end of the wick. Before relighting the candle, gently remove this buildup with a tissue paper to minimize soot production. Remember, the wax itself does not produce any soot.
3. Allow Initial Burn:
 • When lighting your candle for the first time, allow it to burn until the entire surface of the wax has melted. This helps to establish a full melt pool and prevents tunneling, ensuring an even burn throughout the life of the candle.
4. Limit Burn Time:
 • Avoid burning the candle for more than 3-4 hours at a time. This practice helps to prevent overheating of the container and ensures safe, efficient burning.
5. Supervise Burning:
 • Never leave a burning candle unattended, and always keep it out of reach of children and pets. Safety should always be most important when enjoying candles in your home.
6. Avoid Drafts:
 • Place your candle in a draft-free area, as drafts can disrupt the flame and lead to uneven burning. This simple precaution helps to maintain a steady, consistent burn for optimal fragrance dispersion.
By following these care instructions, you can enhance the performance and safety of your candles, allowing you to enjoy their soothing ambiance and delightful fragrances with peace of mind.

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