Question 1

Returns & Exchanges

Accepted Answer

We appreciate you and want to make sure you are happy and satisfied.    We are unable to re-sell items that are returned therefore no refunds will be made. If Orders have been shipped we are sorry but no refund on shipping will be made.   Your satisfaction is our priority, so if you have any questions, please contact us. besoselfish@gmail.com.

Question 2

Shipping policies

Accepted Answer

HOW LONG WILL IT TAKE MY ORDER TO SHIP?   Orders typically have a handling time of 1-3 business days from date of receipt, NOT to include weekends. Once order is shipped a tracking number will be communicated via text and email.  In some cases due to email settings, you may need to CHECK YOUR SPAM folder.   If you have any questions about your order or the information above, email besoselfish@gmail.com.

Question 3

Customized RESET Box

Accepted Answer

* If you want to customize your gift box, please contact us at besoselfish@gmail.com.

Question 4

Candle Care Instructions

Accepted Answer

Always trim the wick to ¼” prior to each lighting and do not leave the wick trimmings in the wax.

When burning for a long time, often a “cauliflower” forms at the end of the wick. It is important to clean this “cauliflower” off with a tissue paper before relighting your candle as this will reduce the soot created from the wick (the wax itself does not produce any soot)

When lighting your candle for the first time, allow the candle to burn until the top of the wax is completely melted.

Do not burn a candle for more than 3-4 hrs at a time.

NEVER leave a burning candle unattended and keep away from children and pets

Avoid drafty spaces as drafts are bad news for candles.

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